1. Returning Unwanted Products
You can return any unwanted product to us, free of charge, if
– the product is unused and unworn in it’s original packaging
– all stickers, labels, tags, are still attached, and it is complete with all accessories and parts
– you have logged a return on our returns website within 15 days of delivery to you
– it is not a product listed under 3.
– your order value is more than R330
2. Free returns
We don’t charge you for returning a product and we don’t charge you for collecting it from you. This counts for all products of orders higher than R330 that have not been purchased on promotion, sale or clearance sale.
The following products are not eligible for returns:
Books and Magazines
Foodstuff, Beverages and other consumables intended for everyday consumption
Unsealed beauty and personal care products
Products made on custom and /or personalised order
Availability provided, you ca exchange a product for a different size or style. We will collect the unwanted product from you and deliver the new product if available. If none is available we will give you store credit or refund you.
5. Returning damaged or wrong products
If we accidentally delivered a wrong or damaged product, please log the return within 7 days after delivery on our returns website. Will will collect it from you and replace it with the correct / undamaged product if available, repair the product if possible, or refund you. In case a package was damaged upon delivery, please check if the content of the package is undamaged. Should any product be damaged, please refuse to accept the delivery from the courier and send it back.
Should you only notice damages to packaging and products later, please send us pictures of the damaged packaging along with your return ID.
We provide you with a standard 6 month warranty on all purchases. Should any of the products you receive show defects, poor quality or material damage, please log a return for this product on our returns website. We will collect the product free of charge and either repair the product if possible, replace the product if still available, or refund you if none of the options are available or if we are not able to repair or replace within 15 days.
The warranty does not cover any damage resulting from normal wear and tear, alterations or modifications of the product, failure of adequate care, abuse, incorrect usage or intentional damage.
7. Promo Codes, Coupons & Gift Vouchers
Should you return any product that you have purchased using a Gift Voucher, we will refund you with store credit for the part of the purchase price that was paid for with a Gift Voucher.
Should you return any item of an order that you paid for using either a coupon that grants you a fixed amount or a percentage as a discount, we will deduct the value of the discount from the purchase price of any returned items and refund you with the balance.
We will inspect all returned items for damages and missing parts and validate the product for return. We cannot validate worn or used products. Should any part of the product be missing, it is in our discretion to refuse the return or to deduct the value of the part from the refund.
Should a returned product not qualify for return in accordance with our refund policy, you might be liable to reimburse us for any collection and re-delivery costs.
We will refund either with store credit or refund you on your initial payment method within 10 days after the return has been validated.
Shipping Costs and donations cannot be refunded.
10. General Returns and Refund Terms
a) The product needs to be in its original packaging, unused and unworn, with all labels and seals fully intact. It must be undamaged, in saleable condition,
no part can be missing to be eligible for return or exchange.
b) The Warranty does not cover or include normal or excessive wear and tear or any damage from any use that does not reflect the common use of the product or any intentional damage, modification or alteration.
c) Products purchased at reduced price might not qualify for free returns
d) If you return any Items to us on your own behalf and cost or without logging a return, it is in your responsibility that the item arrives at RIGHTLAND. Please do not send any items to Post Offices or any other place where we have to collect it, as we won’t be able to do that. We do not reimburse for any postage or shipping insurance for items sent to us on your behalf.
e) If a returned item was purchased with a voucher, the value of the voucher will not be refunded in cash.
f) If a specific supplier offers an extended warranty or return time for specific products, that is described on the products page, this warranty might overwrite the RIGHTLAND return policy.